Shipping Policy

1. Delivery Coverage

We currently ship to serviceable pin codes across India. Deliveries are made via reputed third-party courier partners (such as Delhivery, Blue Dart, and DTDC). If your location is outside the standard delivery zones of our shipping partners, we will reach out to arrange an alternative delivery method or cancel the order with a full refund.

2. Processing & Dispatch Timelines

Each artwork is custom-printed, framed, and packaged specifically for you upon receiving the order.

• Dispatch time: It takes 3 to 5 business days to print, inspect, package, and hand over your order to the courier service.
• Delivery time: Once dispatched, standard delivery takes approximately 7 to 12 business days depending on your location (metro cities generally see quicker transit times).

Note: Delivery timelines are estimates provided by shipping companies and are not strictly guaranteed. RekhArt is not liable for delay in transit caused by unforeseen carrier delays, weather, public holidays, or local restrictions.

3. Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at the time of checkout based on the package size, weight, and delivery destination. Any promotion offering free shipping is subject to terms specified at checkout.

4. Incorrect Delivery Address

Customers are responsible for providing complete, accurate shipping addresses and active phone numbers. RekhArt is not liable for failed deliveries due to incorrect or incomplete addresses. If a package is returned to us as undeliverable, the customer will be liable for additional shipping charges to resend the package.

5. Damage in Transit (Mandatory Unboxing Video)

We package our premium artworks with utmost care in multi-layered protective boxes. However, in the rare event of transit damage:

• You must record a continuous, unedited unboxing video from the moment you start opening the outer courier packaging down to the artwork itself.
• The video must clearly show the shipping label on the box before opening.
• Report the damage within 48 hours of delivery by emailing us at rr.rotithor@gmail.com along with your Order ID and the unboxing video.

Without a clear, unedited unboxing video, we will not be able to process replacements or claims for transit damage.

6. Contact Information

If you have questions about your order or tracking status, please email us at rr.rotithor@gmail.com.