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Returns & Refunds Policy

Last Updated: July 2026

At RekhArt, we take great pride in the quality and craftsmanship of our digital artworks. Each canvas and framed print is custom-printed, handcrafted, and customized to order. Please read our policy on returns, replacements, and refunds below.

1. No Returns for Change of Mind

Because all our artworks are custom-printed and custom-made on-demand according to your selected dimensions and layouts, we do not accept returns, exchanges, or cancellations for change of mind or buyer's remorse once an order is processed.

We highly recommend reviewing your selected size, artwork style, framing choice, and layout options carefully before completing your purchase.

Mandatory Unboxing Video Requirement

To prevent fraud and validate shipping damage claims, you must record a continuous, unedited video of the unboxing process starting from the sealed outer box showing the shipping label, all the way to exposing the damaged artwork.

Without a clear, unedited unboxing video showing the transit damage, we cannot initiate a replacement or refund claim.

3. How to Request a Replacement

To file a claim, please notify us within 48 hours of delivery:

  1. Email us at rr.rotithor@gmail.com.
  2. State your Order ID and the nature of the damage or defect.
  3. Attach the mandatory unboxing video and high-resolution photographs of the damage.

Upon review and verification of the unboxing video, our team will process the shipment of your replacement artwork within 5–7 business days.

4. Refund Conditions

Refunds are only issued under exceptional circumstances, such as:

  • The ordered artwork has been discontinued and a replacement cannot be manufactured.
  • We are unable to deliver to your location and a replacement cannot be fulfilled.

If a refund is approved by RekhArt management, the refund will be credited back to the original source payment method (e.g., credit/debit card, UPI, net banking) within 7–10 business days of approval.

Please note that approved refunds may be processed after deducting payment gateway transaction processing fees (usually 2-3%) and/or original shipping fees, as allowed by local laws.

5. Contact Us

For further clarification or to file a replacement request, please reach out to us at rr.rotithor@gmail.com.